Things don’t always go your way when you’re trying to convert prospective customers. Rejection, failure, difficult conditions…they’re all in a day’s work when you have a sales role.
In fact, resilience is as important a skill, if not more important, as prospecting, communication and rapport building.
So, what does resilience really mean?
Business resilience simply means the ability to bounce back from an adverse situation.
It means when your No.1 client suddenly leaves, you don’t get overwhelmed by it or lose motivation. You take your lessons from the situation and move on to achieve your goals.
It means when you have a day filled with rejected calls and cold leads, you take a break, give yourself a pep talk and throw yourself back into work with renewed determination.
Your resilience is your ability to bounce back from any situation with a hardened outlook and positive ease to continue on your path to achieve customer retention and sales success.
The good news is that resilience can be practiced and built like any other skill.
Here are 5 things you can do to build your resilience and take your sales motivation to the next level-
1. Ask for Help When You Need It
Resilience doesn’t mean being blindly positive. If you’ve lost a big client or aren’t going to meet your sales targets for the quarter, reach out to people in your team or your manager in time and ask for some help.
It’s a responsible way of dealing with a bad situation and even the top performers need it from time to time.
2. Know When You Can’t Control a Situation
This is a mindset you need to cultivate. You need to identify the situations that you can’t change – the most resilient people know that it matters most how you react to it.
You can’t bend time and not all actions or outcomes are in your control…so it’s a better idea to focus on what you can do to make the best of it instead.
3. Use External Methods to Cultivate a Fruitful Mind Space
Meditation, exercise, hobbies, these are all great ways to maintain a positive outlook and get some perspective.
They do that by helping you focus on calming things outside of your work and stopping you from instinctively seeing a crisis as an insurmountable problem.
4. Be Open to Rejection
One of the simplest ways to build your resilience is to expect rejection. Don’t set yourself up for it, just be realistic about it – you shouldn’t be so shocked when it happens that you’re unable to continue putting your best foot forward.
It’s all about accepting rejection and choosing to move forward instead.
You’ll notice that a lot of these have to do with how you perceive situations or failure – resilience is all in the mind.
While we’ve found that these are the 5 most effective ways, there are many more ways to build resilience and increase sales motivation.
Do you have any tips & tricks you use to stay positive and bounce back from a crisis or failure? Let us know in the comments section below!