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Kylas is an AI-powered sales CRM engineered specifically for fast-moving businesses that need high-velocity sales execution without enterprise friction. The platform comes fully loaded with unlimited user licenses, native agentic AI, integrated multi-IVR dialers, built-in WhatsApp automation, and field sales GPS tracking under a single flat fee.

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Microsoft Dynamics 365 is an expansive enterprise application suite developed for multinational corporations needing deep ERP capabilities, complex multi-entity governance, and custom Power Platform builds. It provides wide-ranging customisation options across sales, finance, operations, and supply chain management.

The Real Cost Difference

Microsoft Dynamics 365 Sales costs add up quickly through per-seat fees, compulsory add-ons, and deployment costs. Kylas charges a flat ₹12,999/month for your entire team, regardless of headcount.
When comparing Microsoft Dynamics vs Kylas, the pricing divergence is immediate:

Pricing
Team Size Microsoft Dynamics 365 (Est. base annual cost) Kylas (Flat Fee, annual) Your Savings with Kylas
10 Users ₹7,80,000 / yr ₹1,55,988 / yr ₹6,24,012 / yr
20 Users ₹15,60,000 / yr ₹1,55,988 / yr ₹14,04,012 / yr (90% less)
50 Users ₹39,00,000 / yr ₹1,55,988 / yr ₹37,44,012 / yr (96% less)

Note: Figures illustrate standard licensing tiers; Dynamics costs increase further when factoring in consultant deployment, custom Power Apps builds, and add-on storage fees. Compare this directly with Microsoft Dynamics CRM pricing India to see your exact savings.

See What Your Team Would Pay
Licensing & Scalability

Microsoft Dynamics licenses by the seat, making team expansion a continuous budgeting challenge. Kylas offers unlimited users under one flat fee, so hiring more sales agents is purely a growth decision, not a software penalty.

Parameter Kylas Microsoft Dynamics 365
Licensing Model Unlimited users, flat fee Per-user, per-tier
Cost as Team Grows Fixed & predictable Increases sharply with headcount
Ideal Target Growing SMBs & mid-market sales teams Large enterprises requiring ERP integration
AI Capabilities

Dynamics 365 uses Copilot, which relies on credit tiers and add-ons across the Power Platform. Kylas features native, agentic AI agents (including Claude MCP integration) out-of-the-box for lead research and automated sales engagement.

Feature Kylas Microsoft Dynamics 365
AI Sales Assistant Native agentic AI & research agents Copilot (requires credits/add-ons)
Implementation Built directly into core sales workflows Requires Power Platform setup
Field Sales & Telephony

Kylas includes native multi-IVR telephony (Tata Tele, RingCentral, Twilio), call campaign managers, and live Google Maps GPS tracking for field sales reps. Dynamics requires add-ons or complex Teams/Azure integrations for similar capability.

Feature Kylas Microsoft Dynamics 365
Multi-IVR Dialer & Calling Native (IVR, agent view, campaign analytics) Via Teams / third-party add-ons
Field Sales GPS / Map View Native live map view & geo check-ins Requires Dynamics 365 Maps add-on
WhatsApp / Messaging Native WhatsApp automation included Requires Customer Insights add-on
Ease of Adoption & Deployment

Dynamics 365 carries the structural complexity of an enterprise ERP/CRM framework, requiring months of setup. Kylas is scoped specifically for sales team speed, allowing reps to start closing deals in days.

Parameter Kylas Microsoft Dynamics 365
Interface Clean, intuitive, sales-focused UI Complex, multi-layered enterprise UI
Time to Go-Live Days (guided onboarding) Months (consultant-heavy deployment)
Support & Onboarding

Dynamics 365 relies on partner networks or premium support contracts for setup assistance. Every Kylas account comes with dedicated onboarding and local support included by default.

Parameter Kylas Microsoft Dynamics 365
Onboarding Dedicated, hands-on support included Partner-led or paid tier
Customer Support Local, dedicated account manager Standard/tiered enterprise support
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What Sets Kylas Apart?

Purpose-built for sales velocity, not enterprise system administration

Purpose-built for sales velocity, not enterprise system administration

Microsoft Dynamics 365 carries the heavy structural weight of an enterprise ERP ecosystem: sales, finance, operations, and supply chain are all interconnected through complex Power Platform menus whether your sales team uses them or not. That creates a massive learning curve, and a steep learning curve is the single biggest reason CRM rollouts stall or fail. Kylas is scoped specifically for sales execution from day one: an intuitive interface, streamlined pipelines, and guided onboarding mean your representatives spend their energy closing deals, not navigating enterprise software menus.

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Flat pricing that actively encourages headcount growth

Flat pricing that actively encourages headcount growth

Per-user licensing models mean every new sales hire shows up directly on your software invoice as an added recurring penalty. Dynamics 365 forces you to constantly re-evaluate seat licenses, user tiers, and storage limits as your team expands. Kylas charges the exact same flat rate of ₹12,999/month whether you have 10 reps or 100. By offering an enterprise-grade sales CRM with unlimited user licenses, Kylas allows you to scale your sales force without increasing your software subscription costs.

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Native communication and field tools out of the box

Native communication and field tools out of the box

Dynamics 365 covers core enterprise CRM well, but enabling field sales mapping, multi-line telephony, or WhatsApp automation usually requires complex Power Apps customisation, third-party connectors, or expensive Microsoft add-ons. Kylas includes native multi-provider telephony (Tata Tele, RingCentral, Twilio), built-in WhatsApp automation, and live Google Maps field GPS tracking directly out of the box. Multi-channel outreach and field management aren't complex integration projects away; they come standard.

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Autonomous AI built into the core, not credit-gated add-ons.

Autonomous AI built into the core, not credit-gated add-ons.

While Dynamics 365 relies on Copilot setups tied to specific license tiers, usage credits, or Power Platform configurations, Kylas features native, agentic AI agents (including Claude MCP integration) directly inside core workflows. From automated prospect research to company intelligence and smart follow-up sequences, your sales process is enhanced automatically without requiring separate AI license layers.

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Dedicated local support you don't have to upgrade into

Dedicated local support you don't have to upgrade into

Standard support packages on legacy enterprise platforms typically route you through multi-tiered ticketing systems or third-party implementation partners. Fast response times, custom pipeline assistance, and guided setup usually require premium support contracts or consultant engagements. Every Kylas account includes direct, hands-on onboarding and local customer success management by default, not as an expensive enterprise upgrade.

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Real Stories from Business Growing with us

See how our CRM platform helps teams boost productivity, close more deals and strengthen our customer relationships.

Shibani Thakur

What we really liked about Kylas is the onboarding process is very smooth and the team is very responsive. Our team got quickly trained on Kylas and found it very easy to use. I’d definitely recommend Kylas to all Growing Businesses.

Shibani Thakur

Owner, WaterApp

Ritesh Agarwal

We switched to Kylas after trying four other leading CRMs, and it performed beyond all expectations. Its simple UI & UX quickly won over the sales team and helped them collaborate and close more deals effortlessly.

Kylas now acts as our central data repository, and its detailed reports help us track business performance and accurately forecast revenue. The unlimited users and features give me the confidence to grow the sales team from 8 at present to 80 by the end of the year.

Ritesh Agarwal

Co-founder, Winworld Realty Services

Gurjeet Singh

We switched from ZOHO CRM to Kylas because it gives us powerful CRM features at a much more affordable price. With unlimited users and features, managing our sales process has become easier.

Gurjeet Singh

Tender Manager, Candid Optronix

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Frequently Asked Questions

Have Questions? We’re here to help.you

Why do businesses consider moving away from complex enterprise CRMs?

Enterprise platforms like Microsoft Dynamics 365 are powerful, but they often bring high per-user pricing, steep learning curves, and long deployment cycles. Platforms like Kylas provide a practical option with flat pricing and rapid onboarding.

What makes a sales CRM practical for growing small businesses?

A small business needs a platform that combines lead management, native AI, calling campaigns, and WhatsApp automation in a clean interface. Kylas offers these core execution tools out of the box without the complexity of systems like Dynamics 365 Sales.

How does enterprise CRM pricing impact overall software spend?

Traditional platforms like Dynamics 365 charge per user per month alongside hefty implementation fees, causing costs to escalate as headcount grows. In contrast, Kylas charges a flat ₹12,999/month for unlimited users, significantly lowering total cost of ownership.

What key capabilities differentiate modern sales platforms in a competitive market?

While legacy platforms restrict access through seat limits and extra modules, modern platforms like Kylas eliminate seat caps entirely, include native field sales tracking and multi-IVR telephony, and provide hands-on local support standard.

Can field reps manage sales tasks on mobile without paid add-ons?

Yes. Platforms like Kylas include native mobile map views, GPS tracking, and geo check-ins standard on every plan, allowing field teams to operate efficiently without buying extra mapping plugins or enterprise software upgrades like Dynamics 365 requires.

See the numbers for your team size.

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