Kylas Customer Satisfaction Policy

At Kylas, we strive to create quality software that you enjoy using for your business needs and organizational growth. You have several choices, and we appreciate you giving us your business. Thank You! We have created this policy that details our policies should we fail to meet your expectations.

Monthly Subscriptions
If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase. If the issue is raised after one month (30 days) from the date of subscription, the services can be cancelled but NO REFUND will be provided.

Annual Subscriptions
Kylas does not force you into an annual subscription as a condition for using our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at any time during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will accept a payment of INR 8999 (cost of 1 month) only and refund the remaining amount to you. If the issue is raised after one month (30 days) from the date of subscription, the services can be cancelled but NO REFUND will be provided.

Auto-Renewal
For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal, we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That is why you can cancel your annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.

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