Affordable & Easy to use
Previously used software Excel Sheets
Co-Founder, Learn Digital Academy
Learn Digital Academy is a dedicated training Institute that provides students with university certifications and on-campus placements. Being India’s only awarded agency-based digital education institute, they provide a comprehensive learning experience involving training, certification, internships, and placements.
They are a growing team of professionals, aimed at upskilling aspirants in new skills such as digital marketing, data science, artificial intelligence & graphic designing.
As a growing Ed-Tech business, the counsellors at Learn Digital Academy deal with heaps of information on a daily basis.
Previously, Learn Digital was using LeadSquared as the CRM for their sales team. But when their management decided to downsize their sales team, they had to switch to Excel and Google sheets to manage their data.
The counsellors at Learn Digital Academy also reach
Nishant realized that excel sheets didn’t suffice the need any longer and it was time to look out for a different solution.
The team looked at various CRMs that would help their company as it scales. However, most of the CRMs they explored were very expensive.
With a simple UI and excellent feature set, Kylas was quite affordable. Compared to LeadSquared, Kylas offered additional features at a much more affordable price- such as getting real-time information on the latest activities and generating multi-dimensional reports. When the team attended the demo, they were sure Kylas could help the admissions team increase and manage enrolments better.
He realized that with automation, customized reports, and telephony in one platform, their team could save time and money by cutting down the need to invest in different other tools to get work done.
Kylas CRM helped LearnDigital Academy streamline student enrolments and admissions by providing a comprehensive view of every contact or enquiry. The team could now sync enquiries from different sources, keep track of the incoming students and store all their details in a single place.
With the Bulk Update and Bulk Delete features, the team could minimise manual efforts, manage a large quantum of student inquiries easily and save time.
“Kylas’ notes, task reminders, and meeting updates have helped our counsellors organise their daily tasks better. Our productivity has improved with this CRM system and most importantly- now we do not miss out on a single lead.
The productivity dashboard, multi-dimensional reports and Smart Lists in Kylas helped us track enquiries that needed a follow up by our counsellors.
I am delighted to say that due to timely follow-ups through Kylas’s automated messages and emails, our overall enrolment rate has improved significantly by 30%.“
Talking about the impact the CRM has had on Learn Digital, Nishant said that because of Kylas CRM, their counsellors can now make one-click calls from the platform to candidates through IVR. This has helped them align their outbound efforts significantly.
Additionally, Nishant also highlighted how onboarding and adoption to this new platform were seamless.
Nishant also praised Kylas’s Customer Success team as they were always at their disposal via Telephony, Chat, WhatsApp or Email. For any query, Nishant’s team would get a response within an hour. Plus, all their queries were handled with priority and resolved within 24 hrs.
According to Nishant, with Learn Digital, they aim to provide better career opportunities for anyone looking to start a new career or upskill themselves. They plan to scale and provide affordable and trending courses to anyone willing to enhance their skills and excel in their business.
He feels that this is a massive opportunity for Learn Digital to grow and expand the business, and Kylas is definitely going to play an integral part in this journey.