Mr. Vikram Kotnis, Founder & CEO of Kylas
The Problem with Most CRMs Today
Over the last two decades of working with sales and marketing teams, one thing has become clear—most CRMs are built for the vendor’s profit, not the customer’s growth.
Here’s what businesses typically face with current SaaS-based CRMs:
- Per-User Pricing: Teams are forced to pay for every additional seat. For a growing SMB with 15–20 salespeople, this quickly becomes unaffordable.
- Feature Caps & Tiered Plans: Essential features like automation, integrations, or analytics are locked behind expensive tiers. SMBs often end up buying “just enough” and missing out on enterprise-grade functionality.
- Licensing Workarounds: Many small businesses try to cut costs by buying fewer licenses than needed. Teams end up sharing logins, which reduces adoption and creates fragmented, incomplete data.
- Scattered Data, Broken Insights: When CRM isn’t universally adopted across the team, the data is patchy. This means businesses cannot apply AI, automation, or proper reporting—making the CRM little more than a data-entry tool.
The result? Low adoption, poor ROI, and minimal impact on business growth.
Why We Built Kylas Differently
At Kylas, we asked ourselves a simple question:
“What if we removed every barrier that stops SMBs from using CRM the way it’s meant to be used?”
That’s why we built a CRM platform with three core principles:
1.Unlimited Users – One Flat Price
Every member of your sales, marketing, or customer success team should have access. No compromises, no shared logins, no inflated bills.
2.No Feature Caps – Enterprise Grade, Out of the Box
All features—automation, integrations, reporting, lead scoring, workflows—are available in one plan. No hidden costs, no upgrade traps.
3.Purpose-Built for SMB Growth
Every feature is designed so growing businesses can capture every lead, track every opportunity, and scale sales without friction.
How This Translates into Savings
Here’s the impact:
- On average, a company with 15 users spends ₹30,000–₹50,000 per month on traditional CRMs.
- With Kylas, that cost drops to ₹15,000 flat per month—with no caps on users or features.
- At scale, for every 1,000 customers, this translates into ₹20 crore saved annually across our client base 20 Cr Savings Video Transcript.
But beyond cost, the real value is this:
- 100% team adoption → Complete, unified data.
- Unified data → Effective AI and automation.
- Automation → Sales efficiency and predictable growth.
Why Kylas is the Superior Choice for SMBs
Let’s break it down clearly:
| Challenge with Current CRMs | How Kylas Solves It |
|---|
| Per-user pricing bleeds budgets | Unlimited users, flat fee |
| Feature caps force upgrades | All features included |
| Patchy adoption & shared logins | Entire team onboarded |
| Data scattered, insights lost | Unified system + AI-driven visibility |
| High learning curve | Intuitive, SMB-friendly design |
Kylas is not just another SaaS tool. It’s a growth engine—giving SMBs the same enterprise-grade capabilities that Fortune 500 companies enjoy, but at a model designed for accessibility and scale.
Final Word
CRM adoption shouldn’t be a financial or operational challenge. It should be the foundation for growth.
At Kylas, our mission has always been clear:
Empower SMBs with the tools they need to scale—without the complexity or cost barriers.
With unlimited users, no feature caps, and a platform designed for automation and AI, Kylas is not just keeping pace with global CRM trends—it’s setting the standard for SMB growth enablement.
👉 If you’re evaluating CRM for your growing business, the choice is simple: choose a platform that grows with you, not against you. Choose Kylas.
