Kylas is an enterprise-grade Sales CRM designed to support growing sales teams. It is a reliable, easy-to-use, and cost-effective solution that is built and priced for collaboration. Kylas offers UNLIMITED user licenses and features at flat cost and can be customized to function well for businesses across industries.
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Zoho CRM offers an all-in-one productivity suite with extensive features spanning from marketing to sales automation. However, due to its rich functionality, its interface is quite complex. Additionally, Zoho charges you on per license basis, which limits the solution's scalability for your growing business.
| Category | Kylas Elevate | Zoho Professional |
|---|---|---|
| Pricing (for 10 users) (Billed annually) | US$250/mo | $168/mo |
| Lead Form | Unlimited | 10 forms/module |
| Lead Conversion Tracking |  |  |
| Lead Source Tracking | | |
| Campaign Tracking | | |
| Handling Duplicates | | |
| Deal Management | | |
| Contact and Company Management | | |
| Products and Services | | |
| Pipelines | | |
| Multiple Sales Pipelines in Deals | Unlimited | 10 |
| Target Vs Achieved | | |
| Hierarchy | | |
| Teams | Unlimited | 30 |
| Profiles | Unlimited | 15 |
| Custom Roles | Unlimited | 25 |
| Bulk Email | Depending on your email provider | 500/day/org |
| One-click Calling | | |
| IVR Integation | | |
| SMS Integration | | |
| WhatsApp Integration | | |
| Workflow Automation | | |
| Communication automation | | |
| Automated flow for Lead Routing | | |
| Task Management | | |
| Comments- @mentions | | |
| Notes | | |
| History Feeds | | |
| Notifications and Reminder | | |
| Record Sharing | |  |
| Data sharing rules | | |
| Data Import and Export | | |
| File Storage | 100 GB | 1GB plus 512MB/user license |
| Real-time Reports | | |
| Standard Dashboard | | |
| Custom Dashboard | | |
| Sales Forecasting | | |
| Custom Fields | | |
| Custom Layouts | | |
| Customizable Pipelines | | |
| Multi Currency | | 10 currencies |
| Mobile App | | |
| Webhooks | | |
| Marketplace | | |
| API Access | | |
| Quotations | | |
| Document Management | | |
| Onboarding and training by in-house CRM expert | | |
| Capterra Rating | 4.8 | 4.3 |
| G2 Rating | 4.7 | 4 |
| Software Suggest Rating | 4.3 | 4.6 |
| Software Suggest- Most Popular Software (Winter 2022) | | |
| Software Suggest- Supreme (Summer 2022) | | |
| Mention in G2 Spring Report | Leader APAC region | |
| Mention in G2 Winter Report | | |
| Software Suggest- High Performer (Winter 2023) | | |
| Capterra Best Ease of Use 2023 | | |
| Capterra Best Value 2023 | | |
| G2 Leader Asia Pacific Spring 2023 | | |
Disclaimer: All information was last verified on 19/12/2023. To report any incorrect or outdated information, please reach out to us at contactus@kylas.io.
Zoho’s biggest pro - that it is an all-in-one productivity suite - is also its biggest con! The system comes with a learning curve. In addition, there are a lot of features and settings on the system that do not disable and make it challenging to perform the simplest of tasks.
On the other hand, Kylas is very user-friendly with features focused on increasing the efficiency and productivity of the teams. We are even rated as the Easiest to Use CRM by G2.
Zoho’s pricing is on a per-user basis. So, while it can be cost-effective for 1-2 users, it gets expensive as your team grows. As a result, moving forward, you will either have to shell out increasing amounts towards license costs or restrict your number of users/licenses.
Kylas accommodates your business’s unique needs throughout its growth journey. It offers UNLIMITED USERS and Features at flat cost. So, no matter how much your sales team scales, you will end up paying the same costs.
Zoho CRM does not offer the customer support. There is a lengthy TAT for the resolution of your concerns which can adversely affect your business operations and CRM usage.
In contrast, Kylas’s onboarding and support has your back! Kylas offers a dedicated team to support you with business and technical expertise. You also get a customer success representative to help you customize the CRM to your needs.
We switched to Kylas after trying four other leading CRMs, and it performed beyond all expectations. It's simple UI & UX quickly won over the sales team and helped them collaborate and close more deals effortlessly. Kylas now acts as our central data repository, and its detailed reports help us track business performance and accurately forecast revenue. The unlimited users and features give me the confidence to grow the sales team from 8 at present to 80 by the end of the year.
We have used couple of CRM tools earlier- Bitrix & Hubspot; I found Kylas UI & UX very user friendly; The team was highly empathetic towards my requirement and we received excellent support; Very easy to use tool and features.
