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Kylas is an enterprise-grade Sales CRM designed to support growing sales teams. It is a reliable, easy-to-use, and cost-effective solution that scales with your sales team. Kylas comes with UNLIMITED user licenses and features at flat cost and can be customized to function well for businesses across industries.
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Pipedrive is an all-in-one CRM solution designed for both enterprises and small businesses. It comes packed with an extensive feature set; however, it reserves the ‘extras’ for its higher-paying customers. Pipedrive charges you on a per user basis. Thus, it is expensive for small businesses with growing teams and limited budgets.
| Category | Kylas Elevate | Pipedrive Advanced |
|---|---|---|
| For 10 users (Billed monthly) | US$250/mo | $399/mo |
| Lead Management |  |  |
| Lead Form | | |
| Required Fields in Lead form | |  |
| Conversion Tracking | | |
| Lead Source Tracking | | |
| Campaign Tracking | | |
| Handling Duplicates | | |
| Deal Management | | |
| Open Deal Limit | No limit | 10,000 |
| Contact and Company Management | | |
| Products and Services | | |
| Pipelines | UNLIMITED | |
| Hierarchy | | |
| Teams | | |
| Goal Vs Achieved | | |
| User Access | | |
| Custom Roles | | |
| Email Marketing | | |
| One-click Calling | | |
| IVR Integation | | |
| SMS Integration | | |
| WhatsApp Integration | | |
| Workflow Automation | 30 workflows | 30 workflows |
| Communication Automation | | |
| Automated flow for Lead Routing | | |
| Location Based Lead Routing | | |
| Task Management | | |
| Comments- @mentions | | |
| Notes | | |
| History Feeds | | |
| Notifications and Reminders | | |
| Data sharing rules | UNLIMITED | LIMITED |
| Data Import and Export | | |
| File Storage | 100 GB | (Not disclosed) |
| Real-time Reports | | |
| Number of Reports per user | UNLIMITED | 30 |
| Visual Dashboard | UNLIMITED | 1 |
| Sales Forecasting | | |
| Sales Team Performance Tracking | | |
| Reports on Custom Fields | | |
| Custom Fields | | |
| Customizable Pipelines | | |
| Custom Layouts | | |
| Multi Currency | | |
| Mobile App | | |
| Webhooks | | |
| Marketplace | | |
| API Access | | |
| Quotations | | |
| Document Management | | |
| Onboarding and training by in-house CRM expert | | |
| Capterra Rating | 4.8 | 4.5 |
| G2 Rating | 4.7 | 4.2 |
| Software Suggest Rating | 4.3 | 4.4 |
| Software Suggest- Most Popular Software (Winter 2022) | | |
| Mention in G2 Spring Report | Leader APAC region | |
| Software Suggest- Supreme (Summer 2022) | | |
| Software Suggest- High Performer (Winter 2023) | | |
| Capterra Best Ease of Use 2023 | | |
| Capterra Best Value 2023 | | |
| G2 Leader Asia Pacific Spring 2023 | | |
Disclaimer: All information was last verified on 19/12/2023. To report any incorrect or outdated information, please reach out to us at contactus@kylas.io.
Although more budget friendly than other CRMs in the market, Pipedrive remains more expensive than Kylas (for 10+ users), while offering less in terms of functionality. Additionally, a lot of standard features on Pipedrive have add-on charges.
Kylas offers full value for money and does not charge you extra for basic CRM features.
Although Pipedrive is intuitive, some of its features can be complicated for new sales reps. In addition, the lack of CRM training makes understanding Pipedrive a little more difficult for first-time CRM users.
Kylas is as easy as it is effective. Sales reps can navigate through it without expert technical knowledge. Every field, column, and tab on Kylas is set there with a clear function and does not require a lot of hand-holding.
Pipedrive does not offer customized onboarding or implementation support for its Advanced plan. As a result, businesses usually have to rely on external vendors to help them implement and customize the software as per their needs.
Kylas gives Onboarding and Training by CRM experts for all its plans. In addition, if a business needs additional help after the free onboarding, they can purchase 3-hour slots with our CRM experts at a minimal cost.
Pipedrive charges businesses on per-user cost. So, while it can be cost-effective for 1-2 users, as your number of users increases, it gets expensive. As a result, moving forward, either you will have to shell out increasing amounts towards license costs or restrict your number of users/licenses.
Kylas accommodates your business’s unique needs throughout its growth journey. It offers UNLIMITED USERS and Features at flat cost. So, no matter how much your sales team scales, you will end up paying the same amount.
I'd like to commend Kylas on its reliability as well as the excellent technical support they provide to their customers. We have not used any software that has matched its user friendliness so far. Thank you Kylas!
We have used couple of CRM tools earlier- Bitrix & Hubspot; I found Kylas UI & UX very user friendly; The team was highly empathetic towards my requirement and we received excellent support; Very easy to use tool and features.
