Kylas is an enterprise grade Sales CRM uniquely designed and engineered for growing sales teams. It is easy to use, quick to deploy and is supported by a powerful in-app marketplace. It offers UNLIMITED User Licenses and Features at flat cost and can be customized to fit your unique use case.
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Bitrix 24 is a productivity suite that offers features like CRM, project management, internal communication, video conferencing, etc. As it is built for all your departments, it is tough to set up and complicated to use. It is not designed specifically for sales professionals and requires expert help for customization.
| Category | Kylas Elevate | Bitrix24 Standard | Bitrix24 Professional |
|---|---|---|---|
| Pricing (Billed annually) | US$250/mo | $48/mo | $96/mo |
| Lead Management |  |  | |
| Deal Management | | | |
| Contact and Company Management | | | |
| Number of Pipelines | Unlimited | 10 | 20 |
| Custom Reports and Dashboards | |  | |
| Data Access Control | | | |
| Sales Process Automation | | | |
| Custom Fields | | | |
| Field Sales Management | | | |
| Online Forms | | | |
| Data Extraction | | | |
| Mobile and Desktop Access | | | |
| Activity Dashboard | | | |
| Contact Management | | | |
| Document Storage | | | |
| Onboarding and Training by in-house CRM Experts | | | |
| Customer Support- Email | | | |
| Category | Kylas Elevate | Bitrix24 Standard | Bitrix24 Professional |
|---|---|---|---|
| Capterra Rating | 4.8 | 4.1 | 4.1 |
| G2 Rating | 4.7 | 4.1 | 4.1 |
| Software Suggest Rating | 4.3 | 4.4 | 4.4 |
| G2 Winter Report | Featured in 2022 | Not Featured | Not Featured |
| G2 Fall Report | Recognized as Momentum Leader | Not Featured | Not Featured |
| Software Suggest- Most Popular Software (Winter 2022) | | | |
| Software Suggest- Supreme (Summer 2022) | | | |
| Software Suggest- High Performer (Winter 2023) | | | |
| Capterra Best Ease of Use 2023 | | | |
| Capterra Best Value 2023 | | | |
| G2 Leader Asia Pacific Spring 2023 | | | |
Disclaimer: All information was last verified on 19/12/2023. To report any incorrect or outdated information, please reach out to us at contactus@kylas.io.
Bitrix24’s biggest pro - that it is an all-in-one productivity suite - is also its biggest con! The system comes with a learning curve. In addition, there are a lot of features and settings on the system that do not disable.
Kylas on the other hand, is easy to use with features that are focused on increasing the productivity of your sales reps and the efficiency of your sales managers.
What you see is exactly what you get in Bitrix24 CRM. Customizations are very expensive and sometime might not even fit your use case.
Kylas on the other hand can be customized to cater to your unique business needs. Businesses can leverage its open API feature to develop their own apps or integrate their existing systems to the CRM.
Bitrix24’s mobile app's functionality is quite limited. As a result, collaboration can be difficult, especially for sales reps who solely work off their mobile app.
Kylas Mobile App is a deal-cracking machine with almost the same functionality as the Kylas Desktop app.
Bitrix24 limits the number of users for their free plan.
With Kylas you get more features for more users at a much lower cost.
Bitrix24 does not offer a robust technical support. The wait time is quite long, even for paid users. In addition, it does not provide free training or onboarding for your new sales reps.
Kylas on the other hand offers onboarding and training by CRM experts, and dedicated timeslots for additional support (at reasonable rates) to resolve all CRM-related concerns.
Kylas has given us the functionality, flexibility and support to automate our business processes. We have become more efficient with managing our customer relationships and improving our sales performance. Unlike other CRMs software in the market that are typically made for larger businesses and enterprises, Kylas lets you take the advantage of the product's robust set of functionalities and resources at a Small & Medium Business-friendly price.
We have used couple of CRM tools earlier- Bitrix & Hubspot; I found Kylas UI & UX very user friendly; The team was highly empathetic towards my requirement and we received excellent support; Very easy to use tool and features.
